1. Right of Withdrawal

Under Art. 49 of the Brazilian Consumer Code (Law No. 8.078/1990), a consumer who buys outside a physical store may cancel the purchase within 7 (seven) calendar days of receiving the product, with no obligation to give a reason and at no extra cost.

2. How to Request a Return

Email contact@brazipromo.com with:

• Subject line: CANCELLATION
• Your order number
• Full name and tax ID (CPF)
• Reason (optional)

We reply within 24 business hours with return instructions.

3. Refund Timing

Once the return is confirmed and the product received, the refund is processed within 10 business days to the same payment method used at checkout. For credit card payments, the reversal may take up to two billing cycles depending on the card issuer.

4. Faulty Products

Where a manufacturing defect is present, you are entitled to a replacement or a full refund under Arts. 18 to 26 of the Brazilian Consumer Code. Send photos or a short video of the fault to contact@brazipromo.com along with your order number. In this case Brazipromo covers the return shipping.

5. General Conditions

• The product must be returned in its original packaging, with no signs of misuse
• Return shipping for a change-of-mind return is the customer's responsibility
• Where a defect is confirmed, Brazipromo covers the return shipping
• Custom or made-to-order products are not eligible for change-of-mind returns