Contact
Talk to Brazipromo
We're here to help. Our team replies within 24 business hours.
⏱️
Response Time
Within 24 business hours
🕐
Hours
Mon–Fri
9am to 6pm (BRT)
How can we help?
- 📦 Order tracking — Include your order number and the email you ordered with so we can find it faster.
- 🔄 Cancellation or return — Email us with the subject "CANCELLATION" plus your order number. You have 7 days from delivery (Art. 49, Brazilian Consumer Code).
- 💳 Payment or invoice question — Send the order number and we'll confirm the charge and send you the receipt.
- 🛠️ Faulty product — Send photos or a short video of the fault along with your order number. We resolve with a replacement or a full refund.